Software License Terms

OATH INC., and its Affiliates, including Oath Holdings Inc. and Oath (Americas) Inc.
(For Software Used Internally, Only)


These Software License Terms (“Software Terms”) are entered into by and between Oath Inc. and its Affiliates (“Oath”) and you (“Vendor”) and are effective as of the Start Date. Except for terms defined in the body hereof, capitalized terms used herein are defined in Section 19 of these Software Terms.

  1. Scope of Agreement; SOW. From time to time, Oath and Vendor may mutually execute written statements of work for the purchase of licenses to Software and any related Services (as defined below) (“Statement of Work” or “SOW”). These Software Terms together with any executed SOWs and exhibits and attachments to such SOWs are collectively referred to as the “Agreement.” Vendor will not make any Software available to Oath unless the parties have first executed an SOW and Oath has issued a Purchase Order to Vendor.
  2. Software.
    1. License Grant. Vendor grants Oath a worldwide, non-exclusive, irrevocable (except for Oath’s material breach), royalty-free license to make, use, reproduce, display, distribute, import and disclose the Software for Oath’s business purposes. Each license is perpetual unless otherwise specified in the applicable SOW. There are no user, copy, site, platform or other similar restrictions on use of the Software except as specified in the applicable SOW (and any such restrictions apply on a per-SOW basis).
    2. Terms Applicable to All License Grants. For all licenses granted to Oath: (a) Oath may extend its license rights to its Affiliates and to contractors acting on Oath’s or its Affiliates’ behalf, so long as Oath remains responsible for their compliance with the Agreement; (b) Oath’s Affiliates may enter into separate SOWs (which may include country- or region-specific terms) directly with Vendor for the purchase of additional or separate licenses to Software; (c) Oath may transfer Software from one hardware platform or operating system to another hardware platform or operating system (or both) for which the Software is or becomes generally available (and upon request from Oath, Vendor will provide the applicable compatible version of the Software to Oath), at no additional charge; (d) Oath may relocate the Software, either temporarily or permanently, (i) to any replacement computer(s), server(s) or facility(ies) or and/or (ii) from one country or region to another, in each case without limitation or reason and at no additional charge; (e) Oath may make sufficient copies of the Software to support Oath’s authorized use and for backup and archival purposes; and (f) the Software licenses are made under all applicable intellectual property rights of Vendor worldwide, including patent rights, consistent with the scope of the license elsewhere described in this Section 2. Vendor acknowledges and agrees that if Vendor releases any Re-Branded Software, such Re-Branded Software will be deemed “Software” under the Agreement and Oath will not be required to purchase any additional licenses or pay additional fees for Maintenance and Support (as defined below).
    3. License Restrictions. Oath agrees not to: (a) decompile, disassemble, or reverse engineer the Software (except to the extent these restrictions are limited by applicable Law); (b) except as permitted in the Agreement, distribute, sell, sublicense, rent, lease or use the Software on behalf of third parties; (c) remove any proprietary notices contained in the Software; or (d) modify or create a derivative work of the Software unless expressly authorized in writing by Vendor.
  3. Delivery, Maintenance and Support, and Services.
    1. Delivery. Unless otherwise specified in an SOW, Vendor will deliver the Software to Oath electronically within twenty four (24) hours of the Effective Date of each SOW. Vendor will not deliver any Software in a manner that will incur any tax charges under any law, regulation or order (“Law”), including any Law related to tax-free electronic delivery of software.
    2. Maintenance and Support. Vendor will provide Oath with maintenance and support (“Maintenance and Support”) in accordance with the Maintenance and Support terms attached to an SOW. If no Maintenance and Support terms are attached to an SOW, the terms of Exhibit A(Maintenance and Support) will apply. In any event, Maintenance and Support will include, at a minimum, the same technical support services and the same access to Maintenance Releases offered by Vendor to any similarly situated licensee.
    3. Termination of Maintenance and Support. Oath’s non-payment of any Maintenance and Support fees will in no event result in termination of the Agreement, or of any licenses granted hereunder, but will instead operate as an election on Oath’s part to discontinue such Maintenance and Support upon expiration of the Maintenance and Support term(s) for which Oath has paid. Oath may renew Maintenance and Support at the original prices set forth in the applicable PO or SOW with no reinstatement fee or penalty; provided, however, that if Oath has discontinued such Maintenance and Support for 24 months or more, then the parties will engage in good faith discussions regarding a mutually agreed upon reinstatement fee.
    4. Services. Vendor will perform installation, implementation, configuration, training, or other professional services for the Software (“Services”) as specified in an SOW. Vendor must comply with the terms and conditions of Exhibit B if Vendor performs Services (or otherwise accesses any Oath Data, Oath Systems or Oath facilities, as each is defined in Exhibit B). Services and any associated deliverables are deemed included in the “Software” for purposes of Vendor’s representations, warranties and indemnification obligations.
  4. Ownership of Intellectual Property. Except for the express licenses granted hereunder, as between the parties, Vendor and its suppliers retain all right, title and interest (including intellectual property rights) to the Software.
  5. Representations and Warranties.
    1. Mutual. Each party represents and warrants to the other that it has the full right and power to enter into and perform under the Agreement, without any third party consents or conflicts with any other agreement.
    2. By Vendor. Vendor further represents, warrants and covenants that: (a) the Software will operate substantially in conformance with its Documentation (the “Performance Warranty”) (i) for Software provided on a subscription basis, at all times during the applicable subscription term and (ii) for all other Software, for ninety (90) days after delivery; (b) Vendor will perform the Services in a timely and professional manner in accordance with the requirements and specifications in the applicable SOW (and, in event of any breach of this warranty, promptly re-perform the Services, at no charge to Oath, to bring them into conformance with the warranty); (c) the Software and, if applicable, the media on which the Software is delivered will be free of viruses, Trojan horses, trap doors, backdoors, Easter Eggs, logic bombs, worms, time bombs, cancelbots, and/or other computer programming routines that may potentially damage, interfere with, intercept, disable, deactivate, or expropriate any Oath Information System(s); (d) the Software does not contain and is not provided with any open source software except as expressly disclosed in the Documentation and in any event (i) the Software contains no code licensed under any version of any GPL, Affero or other “copyleft” license and (ii) use of the Software will not subject Oath to the terms of any open source or other third-party license agreement; (e) except for any license keys or authorization codes disclosed to Oath in the Documentation, the Software will be free of software disabling devices, time-out devices, counter devices and devices intended to collect data regarding usage of the Software; (f) Vendor has all necessary rights to grant the rights and licenses granted hereunder; (g) the Software does not and will not infringe, violate, or misappropriate any third party intellectual property rights; (h) there are no pending or threatened claims pertaining to the Software or that would otherwise prevent Vendor from fulfilling its obligations under the Agreement (and Vendor will promptly notify Oath in event of such a claim); and (i) the Software and any Services performed hereunder will comply at all times with all Laws, including, without limitation, those relating to privacy and data protection.
    3. Remedy of Defects. If Oath reports a breach of the Performance Warranty, Vendor will, without charge, correct or repair the Software to bring the Software into conformance with the Performance Warranty. If Vendor is unable to make the Software conform to the Performance Warranty within thirty (30) days after Oath’s notice, then Oath may terminate the Agreement and Vendor will refund to Oath (a) for Software provided on a subscription basis, any prepaid fees for the terminated portion of the subscription term and for the period in which the Software did not meet the Performance Warranty, as well as fees for related services and (b) for all other Software, all fees paid for the Software and related services. Other than any remedies available to Oath in any applicable Maintenance and Support terms, this Section 5.3 sets forth Vendor’s sole and exclusive liability, and Oath’s sole and exclusive remedy, for any breach of the Performance Warranty by Vendor.
  6. Payment; Taxes. Oath will pay the fees specified in the applicable SOW. Payment will be made ninety (90) days after Oath’s receipt and approval of an invoice referencing the applicable PO number and itemizing all of Vendors’ fees and charges (and subject to any agreed upon discounts). Vendor will be solely responsible for all taxes relating to the Software. Oath may withhold amounts disputed in good faith while the parties attempt to resolve the dispute, and this will not constitute a breach. Unless specified in the applicable SOW, if Vendor is providing Services, Vendor will not invoice Oath for either the Software or the Services (and Oath will not incur any fees) until Oath notifies Vendor that the Services have been successfully completed in accordance with the SOW and otherwise so as to enable Oath to use the Software as contemplated in the Agreement and the applicable SOW. No Vendor expenses will be reimbursed unless specified in the applicable SOW; in any event, all reimbursable expenses must be pre-approved in writing by Oath and meet any expense policy that Oath may provide. Oath will have no obligation to pay any fees that Vendor fails to invoice within one hundred twenty (120) days after the fees were incurred. There are no fees or other charges or amounts due to Vendor except as stated in this paragraph.
  7. Term and Termination.
    1. Term. The Agreement starts on the Effective Date and continues until expiration of all Software licenses (if term-licensed) or otherwise until terminated as provided herein. For term-licensed Software and Maintenance and Support, Oath is not obligated to enter into renewals, but Vendor will offer annual renewals to Oath so long as it makes the Software or Maintenance and Support (as applicable) generally available. Any renewal terms will be subject to the Agreement.
    2. Termination. Either party may terminate the Agreement (including all SOWs) if the other party fails to cure any material breach of the Agreement within thirty (30) days after written notice of the breach. Oath may terminate the Agreement and/or any SOW at any time for convenience by giving Vendor thirty (30) days’ written notice. If Vendor is seeking to terminate based on Oath’s failure to pay undisputed fees due hereunder, (a) Vendor will provide a payment reminder with an additional thirty (30) days to cure before sending a breach notice as described above. If the Software is licensed on a subscription basis and Oath terminates for breach by Vendor, Vendor will promptly refund to Oath any prepaid fees for the terminated period. Except where an exclusive remedy may be specified, the exercise by either party of any remedy under the Agreement, including termination, will be without prejudice to any other remedies it may have under the Agreement, by Law, or otherwise.
    3.  Effect of Termination. Promptly after termination or expiration of the Agreement, each party (as recipient) will return the other party’s Confidential Information or destroy it and certify destruction. Sections 4 (Ownership of Intellectual Property), 5 (Representations and Warranties), 7.3 (Effect of Termination), 7.4 (Transition Period), and 8 (Insurance) through 19 (Definitions), and Oath’s rights to any Services deliverables (including Custom Deliverables, as defined in Exhibit B), will survive any termination or expiration of the Agreement. If Oath terminates the Agreement for Vendor’s material breach, then for any term-licensed Software or for Maintenance and Support, Vendor will provide a pro-rated refund of all fees applicable to the terminated period.
    4. Transition Period. As exceptions to Section 7.3, Oath will have the rights upon termination or expiration of the Agreement for any reason: (i) to retain a reasonable number of archival copies of the Software; and (ii) if specified in the applicable SOW, at Oath’s election, to enjoy a transition period of up to nine (9) months from the termination date to continue to exercise all rights under the Agreement, subject to all conditions and obligations hereunder (including payment of applicable fees).
  8. Insurance. Vendor will comply with the following insurance provisions:
    1. Coverage. Vendor will obtain and keep in effect, at Vendor’s expense, insurance coverage as follows: (a) commercial general liability insurance, on an occurrence policy form, with policy limits equal to or greater than $1,000,000 per occurrence (combined single limit) and $2,000,000 in the aggregate, covering operations by or on behalf of Vendor, including coverage for: (i) premises and operations, (ii) products and completed operations, (iii) contractual liability, (iv) property damage (including completed operations), (v) personal injury liability/advertising injury and liquor liability insurance if applicable; (b) (if Vendor has access to Oath’s financial systems or any financial data) fidelity and commercial crime insurance, naming Oath (i.e., as applicable Oath Inc. / Oath Holdings, Inc. etc.) as a Loss Payee, with policy limits equal to or greater than $250,000; (c) professional liability, errors and omissions and cyber liability insurance, with policy limits equal to or greater than $3,000,000 annual aggregate; coverage to include the following: defamation, copyright infringement, trademark, and trade dress, loss of data, invasion of privacy, network security liability, theft, unauthorized disclosure, alteration, corruption, destruction or deletion of information stored or processed on a computer system, the failure to prevent the transmission of malicious code or malware (intentional or unintentional), remediation expenses, and infringement upon materials used in the project or provision of services (professional liability insurance is required only for those vendors providing a professional service) (d) automobile liability insurance, including coverage for all owned, hired and non-owned automobiles with policy limits equal to or greater than $1,000,000 combined single limit each accident for bodily injury and property damage; (e) workers' compensation as required by Laws and employer's liability insurance with policy equal or greater than $1,000,000 combined single limit for each accident for bodily injury by accident, and $1,000,000 each employee for bodily injury by disease policy limit and $1,000,000 policy limit by disease; (f) umbrella liability insurance, on an occurrence policy form, with policy limits of $5,000,000 per occurrence and in the aggregate; and (g) such other liability insurance coverage and policy limits, as may be requested by Oath.
    2. Certificates and Policies of Insurance. A Certificate of Insurance evidencing all required coverage, limits and endorsements must be furnished to Oath before Vendor provides any Services, and annually thereafter upon expiration of policies, throughout the Term of the Agreement. Vendor will endeavor to provide Oath thirty (30) days' written notice prior to cancellation or intent not to renew any insurance coverage(s) required to be maintained by the Agreement. All insurance policies will be written by financially viable companies rated by A. M. Best as A-VII or better and duly licensed and authorized to do business in the state, province or territory in which Vendor is located. Oath shall be named as an additional insured under Vendor’s policies for commercial general liability insurance and liability waiver of subrogation shall apply in favor of Oath, with respect to the workers' compensation policy. Vendor's liability policies shall be primary and non-contributory with any insurance policy maintained by Oath. Vendor agrees to indemnify and hold Oath harmless for covered losses and/or occurrences that fall within any applicable deductible if such losses are Vendor's responsibility under the Agreement. Certificates of insurance will be mailed to: Oath Inc., Procurement Department, 701 First Avenue, Sunnyvale, CA 94089.
    3. Continuation of Insurance. Vendor will keep all liability insurance coverage required by the Agreement in effect for at least four (4) years after the expiration or termination of the Agreement.
    4. Obligations. In no event will the insurance coverage, deductible, self-insured retention or limits of any insurance maintained by Vendor under the Agreement, or the lack or unavailability of any other insurance, limit or diminish in any way Vendor’s obligations or liability to Oath under the Agreement.
  10. Confidential Information. “Confidential Information” means information disclosed by one party to the other that is marked as confidential or proprietary or that ought reasonably to be understood as confidential or proprietary. Confidential Information excludes information that the recipient already lawfully knew, that becomes public through no fault of the recipient, that was independently developed by the recipient or that was rightfully obtained by the recipient from a third party. The recipient agrees not to disclose Confidential Information except to its Affiliates, employees and agents who need to know it and have agreed in writing to keep it confidential. Only those parties may use the Confidential Information, and only to exercise the recipient’s rights and fulfill its obligations under the Agreement, while using at least a reasonable degree of care to protect it. The recipient may also disclose Confidential Information to the extent required by Law after providing reasonable notice to the disclosing party and cooperating to obtain confidential treatment. Unauthorized disclosure of Confidential Information may cause harm not compensable by damages, and the disclosing party may seek injunctive or equitable relief in a court of competent jurisdiction, without posting a bond, to protect its Confidential Information.
  11. No Publicity. Vendor will not publicly announce the Agreement or the parties’ relationship or use Oath’s name, logo or marks without Oath’s written pre-approval in each case.
  12. Indemnification. Vendor will indemnify, defend and hold harmless Oath and its Affiliates (including its and their respective directors, officers, employees and agents) from and against any and all third party claims, demands, losses, costs, expenses, damages and liabilities (including reasonable attorneys’ fees) (“Claims”) arising from or relating to: (a) any infringement or alleged infringement by the Software or Oath’s use thereof of any third-party intellectual property right, (b) Vendor’s failure to comply with any Laws or its breach of the representations and warranties in Section 5.2(d) (regarding open source) or its obligations (if applicable) in Paragraph 1 (Oath Data, Systems and Facilities) of Exhibit B, and (c) any personal injury or property damage caused by the negligence or willful misconduct of Vendor (including its employees, agents and subcontractors). Oath will give Vendor prompt written notice of any Claim and will cooperate in relation to the Claim at Vendor’s expense. Vendor will have the exclusive right to control and settle any Claim, except that Vendor may not settle a Claim without Oath’s prior written consent (not to be unreasonably withheld) if the settlement requires Oath to admit any liability or take any action or refrain from taking any action (other than ceasing use of infringing materials). Oath may participate in the defense of any Claim at its expense. If an infringement claim is asserted, or if Vendor believes one likely, Vendor will: (i) procure a license from the person(s) claiming or likely to claim infringement or (ii) modify the Software to make it non-infringing. If neither of these options is reasonably available to Vendor, then the Agreement may be terminated at the option of Oath or Vendor, in which case Vendor will promptly refund to Oath all fees paid by Oath to Vendor under the Agreement with respect to the affected Software, as depreciated on a five-year straight-line basis. For the avoidance of doubt, none of the foregoing actions will relieve Vendor of its indemnity obligations above.
  13. No Gratuity. Vendor represents, warrants, and covenants that no officer, director, or employee of Oath, or any of their immediate family members: (a) has received or will receive anything of value of any kind from Vendor in connection with the Agreement; or (b) has a business relationship of any kind with Vendor.
  14. Anti Corruption Compliance. Vendor agrees to comply with all applicable anti-corruption Laws, including that Vendor agrees that it will not pay or give, offer or promise to pay or give, or authorize the promise, payment or giving directly or indirectly of any monies or anything of value to anyone, including but not limited to, any person or firm employed by or acting for or on behalf of any governmental customer, any government official or employee, any employee of state-owned or state-sponsored entities, any political party, any employee of any political party, any members or royal or ruling families, or any candidate for political office to corruptly (i) influence any official act or decision; (ii) secure any improper advantage; (iii) obtain or retain business, or to direct business to any person or entity; or (iv) for the purpose of inducing or rewarding any favorable action in any matter related to the subject of the Agreement or the business of Oath. Vendor further agrees that any payments that Vendor makes to third parties in the conduct of Oath’s business shall be supported by written, complete and accurate invoices that shall be maintained by Vendor for the duration of the Agreement and made available to Oath for inspection upon Oath’s request, and Vendor agrees it will promptly report to Oath any potential or actual violations of any anti-corruption Laws relating to the Agreement or the business of Oath of which it obtains knowledge and cooperate in good faith with Oath in investigating any such violation.
  15. Equal Employment. Oath may be considered a federal contractor or subcontractor, as defined by federal law. If Oath meets the definition of a federal contractor or subcontractor, Oath and Vendor agree that, as applicable, they shall abide by the requirements of 41 CFR 60-1.4(a), 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a) and that these laws are incorporated herein by reference. These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. These regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. Oath and Vendor also agree that, as applicable, they will abide by the requirements of Executive Order 13496 (29 CFR 471, Appendix A to Subpart A), relating to the notice of employee rights under federal labor laws.
  16. Notices. All notices will be in writing, and delivered by overnight courier or mailed, first-class postage prepaid, or sent by facsimile with confirmation of transmission, to the recipients as set forth below
    Oath Notice Addresses  
    Oath Inc.
    Vice President of Global Procurement & Contracts
    701 First Avenue
    Sunnyvale, CA 94089
    With a copy to:
    Oath Inc.
    Attn: Deputy General Counsel for Transactions
    22000 AOL Way
    Dulles, VA 201663

    Vendor Notice Address: at the address set forth on the applicable SOW.
    All notices will be deemed received as follows: (a) one (1) business day after deposited with a nationally recognized overnight carrier service, such as FedEx; (b) five (5) days after the day deposited with the United States Postal Service; or (c) the day transmitted by confirmed facsimile transmission, if transmitted during normal business hours. Either party may update its notice address by sending written notice of such change to the other party as set forth in this Section.
  17. Export Control. Vendor agrees to comply with the export and import Laws of the United States and other applicable countries, including but not limited to the U.S. Export Administration Regulations and the Office of Foreign Assets Control Regulations. Vendor represents and warrants that Vendor: (a) is not a party identified on any government export exclusion lists; (b) will provide information that may be required to comply with export and import Laws, including export control classification numbers and documentation substantiating U.S. and foreign regulatory approvals; and (c) will not transfer any information, technology, commodities, or other materials received from Oath under the Agreement.
  18. General. Neither party may assign the Agreement (in whole or in part) without the other party’s prior written consent, except that Oath without such consent may make such an assignment to an Affiliate or any other entity in connection with a reorganization, merger, consolidation, acquisition, or other restructuring involving all or substantially all of Oath’s voting securities or assets. Non-permitted assignments are void. If any provision is found to be unenforceable, it (and related provisions) will be interpreted to best accomplish the parties’ intended purpose. In these Software Terms, “including” means “including without limitation” (and similar terms will be construed without limitation) and headings are for convenience only and will not affect interpretation. Waivers of any breaches of the Agreement must be signed by the waiving party and one waiver will not imply any future waiver. The Agreement will be deemed to have been made in, and will be construed pursuant to the laws of, the State of New York, United States of America, without regard to conflicts of laws provisions thereof, and without regard to the United Nations Convention on the International Sale of Goods. Vendor agrees to submit to the exclusive jurisdiction of the state and federal courts located in New York, New York. Any claim against Oath will be adjudicated on an individual basis and will not be consolidated in any proceeding with any claim or controversy of any other party. The Agreement is non-exclusive; nothing herein prohibits Oath from creating or offering any similar product or service or entering into any similar agreement with any other party. At Oath’s reasonable request, Vendor will cooperate in good faith and in a timely manner with Oath’s other vendors to allow them to efficiently perform services for Oath. The Agreement (which includes these Software Terms together with any executed SOWs and exhibits and attachments to such SOWs) is the parties’ entire agreement regarding its subject matter and supersedes and cancels all previous agreements and communications (written or oral) relating to its subject matter. No clickwrap or other Vendor license terms or any contractual terms referenced in Vendor quotes (or other Vendor ordering documents) apply to Oath or its users. The parties acknowledge and agree that, in the event of bankruptcy of Vendor, the licenses granted to Oath under the Agreement constitute a “license of intellectual property” subject to Section 365(n) of the United States Bankruptcy Code, and that Oath will be entitled to all rights and benefits of such Section 365(n) in accordance with its terms and conditions. In the event of a conflict between the provisions of these Software Terms and any PO or SOW, the provisions of these Software Terms will control. A PO or SOW may amend these Software Terms only if the amended terms contained in such PO or SOW (a) apply only to the individual PO or SOW and not to any other PO or SOW; and (b) specifically identify the provision(s) of these Software Terms they amend. Oath may amend these Software Terms at any time by posting such amended Software Terms on the applicable Oath Company Website or by email, and such revised Software Terms will supersede and replace the earlier Software Terms. Any provision of licenses of Software or receipt of payment from Oath after such amendment will be deemed to be acceptance by Vendor of the amended Software Terms. Any other amendments to these Software Terms must be in writing and signed by both parties.
  19. Definitions.
    “Affiliate” means Oath Inc., Oath Holdings Inc., Oath (Americas) Inc., Oath Holdings International B.V. and any entity controlled by any of the foregoing.
    “Documentation” means documentation made available to Oath in relation to the computer code described in an SOW (including any documentation made available by Vendor to similarly situated licensees).
    “Effective Date” means the date that the parties mutually execute the initial SOW.
    “Information System” means: (a) any information or communications system, including net-services, computer systems, data networks, software applications, broadband/satellite/wireless communications systems, and voicemail; and (b) the means of access to such systems, including all authentication methods.
    “Maintenance Releases” means major releases, minor releases, upgrades, updates, modifications, improvements, enhancements and bug fixes to the Software.
    “Re-Branded Software” means (a) Software that is re-branded by Vendor or that otherwise has its name changed by Vendor; and (b) software of Vendor or a Vendor Affiliate that, with Oath’s written approval, has been substituted for the Software described in an SOW and that has substantially similar functionality and features as such listed Software.
    “Software” means the computer code described in an SOW, together with all Maintenance Releases and Documentation. The term “Software” includes any foreign language versions of the foregoing commercially released by Vendor.
Exhibit A
Maintenance and Support Terms
  1. Vendor will provide all Maintenance Releases no later than the date on which they become available.
  2. Vendor will provide 24 hours a day/7 days a week telephone and email assistance for general advice and technical support, as well as technical assistance and remediation for operational issues as further described below.
  3. Vendor will correct all problems that are reported by Oath or of which Vendor otherwise becomes aware in accordance with the following:

    Priority 1: The Software is not working, a significant function of the Software is not properly working or a significant number of end users are unable to access or use some functionality.

    Response and Fix Time: Vendor will respond to and Vendor’s senior engineers will commence efforts to fix Priority 1 problems no later than one (1) hour after Oath’s report of such problem or Vendor’s detection of such problem, whichever is earlier. Vendor will use best and continuous efforts, twenty-four (24) hours per day, seven (7) days per week to provide an acceptable work-around for the Priority 1 problem, and will provide a permanent fix for the Priority 1 problem no later than thirty (30) days after Oath’s report of such problem or Vendor’s detection of such problem, whichever is earlier.

    Priority 2: Functionality of the Software is impaired or some end users are unable to access or use some functionality.

    Response and Fix Time: Vendor will respond to and Vendor’s senior engineers will commence efforts to fix Priority 2 problems no later than one (1) hour after Oath’s report of such problem or Vendor’s detection of such problem, whichever is earlier. Vendor will use reasonable and continuous efforts to fix Priority 2 problems during normal business hours, and if an acceptable work-around is provided, will provide a permanent fix of the Priority 2 problem no later than thirty (30) days after Oath’s report of such problem or Vendor’s detection of such problem, whichever is earlier.

    Priority 3: Low impact to end users of the Software.

    Response and Fix Time: Vendor will respond to Priority 3 problems within four (4) hours after Oath’s report of such problem or Vendor’s detection of such problem, whichever is earlier, during Oath’s regular business hours (or on the next business day, if the problem is reported outside of Oath’s regular business hours). Vendor will fix Priority 3 problems no later than thirty (30) days after Oath’s report of such problem or Vendor’s detection of such problem, whichever is earlier, and if an acceptable work-around is provided, will provide a permanent fix of the Priority 3 problem in the next Maintenance Release.

    The priority level of the problems reported by Oath will be determined by Oath. If Vendor fails to comply with this Paragraph 3 in any given month, Oath, at Oath’s option, will be entitled to (a) promptly receive a credit or refund of Maintenance and Support fees attributable to the month of such noncompliance or (b) terminate Maintenance and Support and receive a refund of the prorated portion of any prepaid, unearned fees.

  4. Vendor agrees that support will, at a minimum, include technical assistance and remediation for (a) the current release of the Software and (b) the two immediately preceding releases of the Software and any release of the Software that was generally available at any time during the twelve (12) month period immediately prior to the commercial introduction of the most recent release of the Software.
  5. Vendor will provide Maintenance Releases for the Software to enable the Software to operate on any new release of the underlying operating system software within six (6) months after the new release of the underlying operating system software is made generally available. As new releases of the underlying operating system software become generally available and supported by Vendor, Vendor will continue to support the Software for the prior releases of the underlying operating system software for a period of at least twelve (12) months.
  6. Vendor will, in accordance with industry best practice, maintain detailed and comprehensive contingency plans against events which could affect the ability of Vendor to provide Maintenance and Support in accordance with this Exhibit, including, without limitation, loss of production, loss of systems, loss of equipment, industrial relations problems with Vendor’s or Vendor’s subcontractors’ personnel, failures in the supply chain, failure of carriers and the failure of Vendor’s or its subcontractors’ equipment, computer systems or business systems.
  7. Vendor will provide such additional technical assistance and remediation services to Oath as Vendor may provide from time to time to its other licensees of any of the Software.
Exhibit B
Additional Terms for Services and Access to Oath Resources
  1. Oath Data, Systems and Facilities.
    1. For any data provided by Oath or otherwise collected or accessed by Vendor in connection with the Services (“Oath Data”), Vendor will (a) use the Oath Data solely as necessary to provide the Services to Oath and for no other purpose, (b) use industry standard safeguards (at technical, administrative and physical levels) that protect the Oath Data from unauthorized disclosure, (c) promptly notify Oath of any security breach affecting Oath Data, and (d) at Oath’s request at any time, make available the Oath Data to Oath in a standard format (as requested by Oath) and thereafter destroy all Oath Data in Vendor’s possession or control. Vendor will (y) not transmit, store or provide access to any third party to any Oath Data incorporating Personal Information without Oath’s express written consent, and (z) comply at all times with Law and with Oath’s then-current data security, data collection, and privacy policies relating to Oath Data (including, without limitation, Personal Information).“Personal Information” shall mean any information about Oath, its personnel, or its users that can be used to identify, contact or locate a specific individual; that can be used in conjunction with other personal or identifying information to identify or locate a specific individual (e.g., persistent identifier, such as a customer number held in a “cookie” or processor serial number); or that is defined as “personal information” by applicable Laws relating to the collection, use, store, and/or disclosure of information about an identifiable individual.
    2. Access, if any, to any software, systems or hardware of Oath or its Affiliates or contractors (“Oath Systems”) is granted solely to allow Vendor to provide the Services and is limited to those specific Oath Systems, time periods, and personnel as are separately designated by Oath in writing from time-to-time. In connection with access to Oath Systems, Vendor will comply with all business control and information protection policies, standards, and guidelines as may be provided by Oath, including, without limitation, Oath’s Network Security Terms, available at, which are incorporated by reference into these Software Terms. Vendor will not use Oath Systems during other time periods or allow use by individuals not authorized by Oath. Any other use of any Oath System is expressly prohibited.
    3. Vendor represents and warrants that it has and will maintain adequate security measures in place to comply with the above obligations and to ensure that its use of Oath Systems or Oath Data will not impair the integrity and availability of Oath Systems or Oath Data.
    4. Without Oath’s prior written consent, Vendor may not subcontract any Services if the subcontractors would receive access to any Oath Data, Oath Systems or Sites (as defined below).
    5. If any Vendor employee or subcontractor (collectively, “Vendor Personnel”) is granted access to any Oath buildings, facilities or sites and related premises (“Sites”), the following provisions apply:
      1. Vendor will comply with any safety, control, protection, and other policies and guidelines as Oath may provide from time to time.
      2. Vendor will provide Oath a list of all Vendor Personnel that require access to the Site(s) and will maintain a current list, which will be available to Oath at all times. In the event Vendor is granted Site access, Vendor represents, warrants, and covenants that Vendor will perform its obligations without interfering with Oath’s operations in or around the Site.
      3. All Vendor Personnel working at Sites will wear a visible Oath issued identification. Immediately upon the termination of Vendor Personnel who worked at a Site, Vendor will promptly provide written notice to the Oath Security Office, and return all security badges and access cards issued to Vendor for such Vendor Personnel. Vendor will pay Oath a fee of one hundred dollars ($100.00) (or the foreign equivalent thereof) for each non-returned or lost security badge or access card. Oath reserves the right to charge Vendor for expenses incurred by Oath in recovering any security badge or access card.
      4. Vendor will conduct (and Oath may elect to conduct) a background check on all Vendor Personnel (including criminal records and civil judgments, professional license verifications, motor vehicle records, social security number, court records, military service records, other public records reports, and verifications of employment and education) prior to such Vendor Personnel undertaking any action in connection with the Agreement. Any Vendor Personnel failing a background investigation will be denied access to any Sites.
    6. Notwithstanding Section 18 (General) of the Agreement, Vendor may not transfer or disclose any Oath Data to any Vendor assignee or other third party without Oath’ express prior written consent.
    7. Vendor will ensure Oath Data is handled subject to each of the following guidelines, except to the extent otherwise specifically permitted by the Agreement:
      1. Vendor will not commingle Oath Data with any other data.
      2. Prior to first handling Oath Data, Vendor will resolve all identified security issues with Vendor’s systems, unless otherwise expressly specified by Oath in writing.
      3. Vendor will not store or prompt for Oath user ID and password pairs.
      4. Vendor will always use a user identifier provided by Oath when storing and retrieving user specific data.
      5. After expiration or termination of the Agreement, Vendor will return or securely destroy Oath Data, unless otherwise expressly permitted by Oath in writing. Prior to destroying Oath Data, Vendor will give Oath advance written notification specifying the means of destruction, which method must be approved by Oath in writing.
  2. Services Deliverables. Unless otherwise specified in the applicable SOW, rights to any Services deliverables will be as follows: (a) Vendor grants Oath a worldwide, non-exclusive, royalty-free, perpetual, sublicenseable (through multiple tiers) license to use, modify and otherwise exploit any Services deliverables for any purpose and (b) further, to the extent Services deliverables consist of or incorporate any Oath Data or any materials, content or code that is unique to Oath or based on Oath’s specifications (“Custom Deliverables”), Oath will own the Custom Deliverables, and Vendor hereby assigns and agrees to assign any such Custom Deliverables to Oath, including all intellectual property rights. If Vendor has rights in the Custom Deliverables that cannot be assigned to Oath, Vendor licenses such rights under the same terms in (a) above and further agrees to forever quitclaim and waive such rights to Oath and its sublicensees. All Services deliverables are subject to Oath’s acceptance.
  3. Independent Contractor. Vendor will be solely responsible and liable for any employment-related taxes, insurance premiums or other employment benefits in relation to Vendor’s performance of the Services. Neither Vendor nor any of Vendor’s employees will be eligible for any benefits (including stock options, health insurance or retirement benefits) normally provided by Oath to its employees. Vendor will perform Services on behalf of Oath in the capacity of independent contractor, and not as an employee, partner, agent or joint venture partner. Oath will not be responsible for the payment of any duties or taxes imposed on the income or profits of Vendor. Neither party will make any commitment, by contract or otherwise, binding upon the other or represent that it has any authority to do so.
  4. Records and Audit. Vendor will keep and maintain complete and accurate records in connection with its provision of the Services (including its compliance with this Exhibit B) and all fees charged to Oath under the Agreement and will retain the records for at least one (1) year after the amounts documented in the records become due. Oath may audit those records during regular business hours upon reasonable advance notice and subject to reasonable confidentiality procedures. Oath may not audit Vendor more than twice per year unless any audit reveals a noncompliance.

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