Additional Terms for AOL Dial-Up Internet Connectivity Service
Charges. If you are using our fee-based dial-up Internet connectivity service, you are responsible for any telephone charges you may incur to access the Internet. The use of a dial-up Internet connectivity number is the same as making a telephone call to that number and may result in additional charges on your telephone bill depending on your location and calling plan — even during a free trial period or other promotion. You should select dial-up Internet connectivity numbers carefully. The locations and area codes listed in connection with these numbers do not necessarily mean a call will be local or toll free for you. Please call or check with your local phone company to ensure that the dial-up number(s) you select are in your designated local calling area. This is especially important if there have been changes in area code designations, in your telephone service providers, or in your calling plan.
Billing Information and Support. You can get information about billing or determine the status of your bill for the Internet connectivity service here. You can also contact a customer service representative at 1-800-827-6364.
Cancellation of Fee-Based Internet Connectivity. You can cancel a fee-based Internet connectivity service by calling, sending a fax, or mailing a letter to our Customer Service Department. Complete information on our cancellation procedures for our fee-based Internet connectivity service is available here. If you are in a free trial period, your service may be discontinued immediately, and you will not receive any charges. If you are not in a free trial period, your service will be discontinued at the end of your billing period. We will send you written confirmation of the cancellation of a fee-based Internet connectivity service. If you cancel near the end of your billing period and are inadvertently charged for the next period’s fee, call us to have the charges reversed.
Stored Data. If your fee-based service is canceled or terminated, any data you have stored on such services may not be retrievable later.
No Credits After Termination or Cancellation of Any Fee-Based Service. In the event that your fee-based service is terminated or canceled, no online time or other credits will be credited to you and no credits will be converted to cash or other form of reimbursement.